Course Description

Call center CRM software lets contact center agents access information quickly – and in real-time – to supply customers with relevant information during telephone and other support channels. With this knowledge on-hand, agents – and customers – can save time that would otherwise be spent collecting the same information a customer had already provided previously.

Features

• Contact Management
• Interaction Tracking
• Lead Management
• Email Integration
• Document Management
• Proposal Management
• Pipeline Management
• Workflow Automation
• Social Media
• Customer Service
• Reporting
• HR Module
• Accounts Module
• Message Center